Water Heater Replacement

Issue Description

We received an emergency call from a client regarding a water heater leaking from the bottom. An appointment was scheduled for the same day to address the issue promptly.

Actions Taken

1. Initial Assessment:
   • We arrived at the client’s location approximately one hour after receiving the call.
   • Upon inspection, it was confirmed that the water heater was leaking from the bottom.
2. Warranty Check:
   • Inquired about the warranty status of the water heater; it was determined that the warranty had expired.
   • The homeowner opted to replace the existing water heater.
3. Removal and Replacement Process:
   • Drained the old water heater using a hose and disconnected the gas line and hot and cold water hoses.
   • Allowed the water heater to fully drain before proceeding with removal.
   • Procured a new water heater from a plumbing supply store.
4. Installation:
   • Removed the old water heater and installed the new unit in the same location.
   • Installed new supply hoses for both hot and cold water, as well as a new gas supply hose.
   • Secured the water heater with two straps (one at the bottom and one at the top).
   • Connected the water heater vent.
5. Post-Installation Testing:
   • Turned on the water and gas supply to check for leaks.
   • Activated the water heater and waited 15 minutes to ensure that the homeowner received hot water.
6. Cleanup:
   • Cleaned the work area thoroughly upon completion of the installation.

Result

The old, leaking water heater was successfully replaced with a new unit. The installation was completed efficiently, with thorough testing to ensure proper operation and no leaks. The homeowner confirmed that hot water was restored, and the work area was left clean and orderly.